Operations Update
New Email Channels
2023 has been a busy year for us and we appreciate all of the questions, comments, and inquiries.
We love hearing from you and we want to make sure we get to your emails quickly and with the correct information. We have created a new answers@ channel and sales@ channel.
Do you have a question and you’re not sure where to send it, start with the new answers@ channel. Ask us here about PO Status, supplier pick-ups, inbounding, and Port arrivals.
answers@elentenyimports.com
For more specific questions, below is a list of channels.
sales@elentenyimports.com : For all sales-related questions
po@elentenyimports.com : Submit all new purchase orders only
receiving@elentenyimports.com : Query inbounds timeline and provide trucker information for release
cbma@elentenyimports.com : For all CBMA questions
customs@elentenyimports.com : COLA requests and FDA resolution
There is NO need to copy multiple mailboxes on an email. We use a collaborative email solution that links all inboxes and we will ensure that your email gets to the right team.
All email boxes are monitored for response times, we aim to respond within 1 business day to every query.
Want more information? Click here for example questions.
Holiday Winery Closures on the Horizon
Many wineries close for the final two weeks of the year. If you have an order that needs to be picked up prior to the end of December, send your order in now to allow for enough time to coordinate pickup.
Operational delays: Chile, Argentina, and Australia
Argentina/Chile: Strikes in Chile have concluded the Port is now operating normally. However, weather-related delays should be expected, at this time of year, on the Mendoza -> Chile, Trans-Andean highway.
Australia: Port Strikes in Australia are ongoing with a rolling program of strike action planned through 8 December 2023. This action will impact Ports in Melbourne, Brisbane, and Fremantle on the West Coast. Strike action is planned for 4th, 5th, 6th and 8th December. The Port of Adelaide is not impacted by the Strike action.
Strike Action in France
Dockworkers and Unions have announced strike action on the following dates. We will work with our freight forwarders to minimize any disruptions to shipments. Strike action will impact FOS and Le Harve as described below.
| FOS |
Le Harve |
| Dec 1, 2023 – 4 hours |
7 December – 4 hours |
| Dec 4, 2023 – 4 hours |
21 December – 24 Hours |
| Dec 14, 2023 – 24 hours |
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| Dec 21, 2023 – 24 hours |
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Low Volume Lanes Update LCL space (9L cases) is available on the following:
France to OAK: 850
France (FOS) to NY. Full, building a new container
Spain to OAK: 100 closing soon
Italy to OAK: 1100 building a new container
Germany to NY: 100 cases (closing soon)
Portugal to NY: 700 cases
Portugal to OAK: Full (building a new container)
Austria to NY: 300 cases
New Zealand to OAK: 1100 cases
Australia to NY: 300 Cases (closing soon)
Georgia to NY Full
Argentina/Chile – Building a new container for Q1
NEW LANES
Italy to Seattle: 1100 cases (Building a new container)
France to Seattle: 900 cases
South America to NY: 1200 cases (building a new container)
High – Frequency LCL Lanes:
Italy to NY: Multiple shipments per week
France to NY: Multiple shipments per week
Spain to NY: One shipment per week
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