|Customer Service Reminder:
At the beginning of February, we kicked off a big change to our Customer Service Team. As a reminder, please do not email our team members at their personal emails. Each member of our team is focused on their respective duties that are tied to firstname.lastname@example.org / email@example.com and firstname.lastname@example.org. If you reach out to someone personally, there is a possibility that the message will not be read in a timely manner resulting in a delay and/or compounding your issue.
If you have any questions or are unsure where to go, email@example.com is the best place to start. If something requires escalation, please also copy Brant Krihak (firstname.lastname@example.org).
Process of Sending Samples:
It has come to our attention that the process of sending samples is burdensome for both our partners and their suppliers. TEI is happy to assist in streamlining this process by handling all the paperwork and logistics details, including, but not limited to:
- Filing COLA’s/COLA waivers ($15)
- Communicating with carriers (DHL/Fedex etc.)
- Answering questions regarding custom clearance
- Filing for prior notice ($25)
If you or your supplier is in need of any of the above services, please reach out to Elizabeth Levine at email@example.com for assistance.
French Bank Holidays in May:
The French Bank Holidays will impact shipping schedules especially for the second week in May. Please plan ahead. Between May 8th and May 10h, there will be no trucks on the roads, creating delays in pick-ups and deliveries to consolidation warehouses. Please reach out to your producers so that they may confirm readiness ahead of time to have all orders picked up prior to the holidays to avoid any delay.
Below are the Bank Holidays planned for the month of May 2018:
- Monday April 2nd
- Tuesday May 1st
- Tuesday May 8th
- Thursday May 10th
- Monday May 21st